REFUND POLICY

1. General Principles

Effective since: 2022

  • Refund policies vary by product type due to differences in delivery, logistics, and third-party commitments

  • All refund terms are made available prior to purchase

  • Refunds are not automatic and must meet the conditions outlined below

  • Transaction and payment processing fees are non-refundable

2. School & Club Camps (Hosted Programs)

These camps are delivered in partnership with schools, clubs, or institutions and involve fixed venue, staffing, and scheduling commitments.

Refund Terms

  • More than 30 days before the start date:

    → Full refund (minus non-refundable transaction fees)

  • 15–30 days before the start date:

    → 50% refund

  • Less than 15 days before the start date:

    → No refund

Additional Notes

  • No refunds for non-attendance or early departure

  • Refund requests must be submitted in writing

  • In some cases, refunds may be replaced by a credit, subject to agreement with the host organisation

3. Independent Thomson Hockey Camps

These camps are organised, marketed, and operated solely by Thomson Hockey.

Refund Terms

  • More than 30 days before the start date:

    → 80% refund

  • 15–30 days before the start date:

    → 50% refund

  • Less than 15 days before the start date:

    → No refund

Transfers

  • Requests to transfer to another Thomson Hockey camp may be considered if submitted more than 15 days before the start date

  • Transfers are subject to availability and may include an administrative fee

4. International Camps (Travel Outside Home Country)

International camps involve travel, accommodation, staffing logistics, and third-party suppliers. As a result, stricter refund conditions apply.

Refund Terms

  • More than 45 days before the start date:

    → 50% refund

  • 45 days or less before the start date:

    → No refund

Important Information

  • Travel, accommodation, flights, visas, insurance, and related costs are the sole responsibility of the participant

  • Thomson Hockey is not responsible for costs incurred through third-party providers

  • Participants are strongly advised to take out comprehensive travel and cancellation insurance

5. Cancellation by Thomson Hockey

If Thomson Hockey cancels a camp or event due to unforeseen circumstances (including but not limited to insufficient enrolment, venue issues, or operational constraints), participants will be offered either:

  • A full refund, or

  • A transfer or credit for an alternative camp or future date

Thomson Hockey is not liable for additional costs such as travel, accommodation, or insurance.

6. Medical Exceptions

Medical refund requests may be considered at the sole discretion of Thomson Hockey if:

  • A valid medical certificate is provided, and

  • Written notice is given prior to the start date

In such cases, a partial refund or credit may be offered.

7. No-Show Policy

Failure to attend a camp, event, or service without prior written cancellation will result in no refund.

8. Method of Refund

Approved refunds will be:

  • Issued to the original payment method, and

  • Processed within 14 business days

9. Digital Products – No Refund Policy

All digital products sold by Thomson Hockey are non-refundable.

This includes, but is not limited to:

  • Online courses

  • Memberships and subscriptions

  • Video libraries

  • PDFs, playbooks, drill packs, and downloadable materials

Once a digital product has been purchased and access has been granted or content has been downloaded, the statutory right of withdrawal does not apply, in accordance with Article 6:230p of the Dutch Civil Code (Burgerlijk Wetboek).

By completing a digital purchase, the customer:

  • Consents to immediate delivery of digital content

  • Waives their statutory right of withdrawal

  • Accepts that no refunds, exchanges, or credits will be issued

10. Consultancy & Professional Services – No Refund Policy

All consultancy and professional services provided by Thomson Hockey are non-refundable.

This includes, but is not limited to:

  • Coaching consultancy

  • Technical management services

  • Club or school advisory work

  • Programme design, planning, or review services

  • Strategy sessions, meetings, or calls (online or in person)

Once consultancy work has:

  • Begun,

  • Been delivered (in whole or in part), or

  • Been scheduled and made available,

no refunds, exchanges, or credits will be issued.

11. Force Majeure & Public Health Restrictions

In the event that a camp, event, or program cannot take place due to circumstances beyond the reasonable control of Thomson Hockey, including but not limited to:

  • Government-imposed restrictions

  • Public health emergencies or virus outbreaks (e.g. COVID-19 or similar)

  • Lockdowns, travel bans, or mandatory venue closures

no refunds will be issued.

Deferred Participation / Credit

In such cases, affected participants will be granted:

  • Credit or access to attend the same or a comparable event at a later date, once it is legally and practically possible

Credits:

  • Have no cash value

  • Are non-transferable unless agreed otherwise

  • Must be used within a reasonable period as communicated by Thomson Hockey

Thomson Hockey is not responsible for additional costs incurred, including travel, accommodation, or insurance.

12. Acceptance of Policy

By purchasing any product or booking any service with Thomson Hockey, you confirm that you:

  • Have read this Refund & Cancellation Policy

  • Understand which section applies to your purchase

  • Agree to be bound by these terms

Contact

For questions regarding this policy, please contact:

Grant@thomsonhockey.com

Thomson Hockey

Netherlands